FAQ

Frequently Asked Questions

Everything you need to know about ordering custom apparel with us.

How do I place a custom order?

Email us at nexusgather@gmail.com with your garment choice, quantity, size breakdown, and logo file. Visit our Custom Order Request page for a full checklist.

What file format should I send for my logo?

We prefer vector files: AI, EPS, or SVG. High-resolution PNG (300 DPI or higher) also works great for most applications. Low-resolution logos may result in reduced embroidery or print quality.

What are your minimum order quantities?

Minimums depend on decoration type: Embroidery — 12 pieces | Screen Print — 24 pieces | Heat Transfer — 6 pieces. Contact us for exceptions on smaller orders.

How long does production take?

Standard production is 10–14 business days after artwork approval. Rush orders may be available — ask us when you submit your request.

Do you offer barber and salon specific uniforms?

Yes! We specialize in professional uniforms for barbers, stylists, and salon teams. Browse our Barber & Salon collection for available styles.

Can I get a sample before ordering in bulk?

Yes, sample orders are available for most products. Contact us to discuss sample pricing before committing to a full bulk order.

What is your return policy?

Custom decorated items are non-refundable unless there is a manufacturing defect or error on our part. Blank (undecorated) items can be returned within 30 days in original condition. See our full Return Policy.

Do you ship internationally?

We currently ship within the United States. International shipping may be available for large bulk orders — please contact us to discuss.

Still have questions? Contact our team — we're happy to help.